Terms & Conditions of Sale to Consumers

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

1. General

These terms and conditions apply to online purchases of products ("Products") from Versuni Netherlands B.V. located at Claude Debussylaan 88, 1082 MD, Amsterdam, The Netherlands (Versuni, or "we").

We do not accept orders for delivery outside the United Kingdom. The terms and conditions under which the Products are offered for sale on this site (website or mobile app) are set forth below. By submitting the order, you accept and agree to be bound by these terms and conditions. Versuni reserves the right to change these terms and conditions without notice. Any such change will not affect orders submitted before revised terms and conditions are posted on this site.

2. Placing your order

2.1 To place an Order you must be 18 years of age or older, be reachable by telephone and have a valid email address.

2.2 You may place an order by completing the order form on the site. Versuni does not accept orders placed by any other means.

2.3 When you place your order, Versuni will provide you with a web order number. Please note that such web order number is provided for reference only and does not mean that we accept your order.

2.4 By placing an order, you are making us an offer to purchase the Products based on these terms and conditions. Versuni may or may not accept your offer, or may reduce the number of Products we accept to deliver to you. Orders submitted by you cannot be cancelled after submission of the order.

2.5 If Versuni accepts your order, Versuni will notify you of our acceptance by confirming the order by email. If Versuni cannot accept your order, Versuni will attempt to contact you by email, phone or mail. You accept that Versuni may cancel the order if Versuni's offer on the site was based on a significant mistake.

2.6 Please note that the on-screen display of Product colors or designs may differ from the actual appearance or size of Products offered on the site.

3. Subscriptions

3.1 Some products allow you to sign up for repeated delivery of certain products ("Subscription Products") at the price listed on the site. It is required to create an account in order to subscribe to a Subscription Product.

3.2 You can select the repetition of product delivery in your account. Versuni will ask you to pay for the products before each scheduled shipping date. Subscription products will be shipped only after payment is received by Versuni.

3.3 You may temporarily pause your subscription through your account up to one day before the next scheduled shipping date. During the pause, you will not receive any Subscription Products and therefore you will not have to pay the corresponding subscription amount. After you reactivate your subscription, product delivery will resume and Versuni will again ask you to pay the amount.

3.4 In the event that a Subscription Product is out of stock, Versuni may delay delivery (and associated payment) until the next scheduled shipping date when the product is back in stock.

3.5 You may terminate your subscription at any time up to one day before the next scheduled shipping date.

3.6 In the event you fail to fulfill the obligations surrounding the subscription, Versuni has the right to either give you a chance to still fulfill your obligations, or to terminate your subscription.

4. Prices

4.1 All prices are in GBP. Prices are those published on this site at the time you place your order. The prices published on the site include VAT, but do not include recycling charges, shipping and handling charges and import duties, which are your responsibility. These charges will be calculated separately as applicable and specified on the order form and added to the total price of the order.

4.2 The total price stated on the order form you submit is the total amount you must pay for the Products, including all taxes, recycling charges, import duties, handling and shipping costs.

5. Paying for your Products

5.1 You may pay for your Products using the payment methods that may be displayed on the payment page of the site.

5.2 You must pay in the currency indicated on your invoice.

6. Delivery of your Products

6.1 Orders placed on this site can only be delivered in the United Kingdom. We are currently unable to deliver to the Republic of Ireland, Gibraltar, the Channel Islands and other UK Islands due to courier delivery networks. We cannot deliver to a PO Box, BFPO address or military bases due to shipping restrictions. We cannot deliver to the following postcodes starting with: GY,JE, GB, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, KW15, KW16, KW17, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80.

6.2 Subject to these terms and conditions, Versuni will supply you with the Products listed on your order confirmation.

6.3 Versuni will deliver the Products to the delivery address you provide on the order form and in accordance with the delivery option you have chosen. In the event that you order different Products to be delivered to different addresses, you must submit a separate order form for each delivery address. All delivery or shipment dates are estimates only and Versuni shall not be liable for any loss, damage, cost or expense for failure to deliver in accordance with the specified delivery or shipment dates. In the event that any of the Products ordered are out of stock, this may mean that the entire order will be delayed. If this is the case, an estimate of the delay will be given by email or post, but in any case delivery must be made within thirty (30) days from the date specified by Versuni on the order confirmation.

6.4 Ownership and risk of loss of your Products shall pass to you upon delivery of the Products.

6.5 Upon delivery of the Products to the carrier, you will receive a shipment confirmation email.

7. Exchanges, returns and refunds.

7.1 Products

7.1.1 You may return the Product to Versuni or cancel the right to services and obtain a refund of the price you paid for the returned Product (excluding gift wrapping and such other charges) or the right to services provided that you contact Versuni within thirty (30) calendar days from the date of delivery of the Product. Return shipping is free of charge with the carrier selected by Versuni.

7.1.2 If a product is sold as part of a product combination (bundle) in which other products are offered free of charge or at a discount from their normal price, the bundled product must be returned together with the purchased product at Versuni's request. Versuni reserves the right to invoice with respect to free or discounted bundle products that are not returned.

7.1.3 Please note that you cannot return a Product and claim a refund if the Product in question:
(a) software that Versuni has delivered to you sealed and unused and which you have broken the seal or successfully downloaded from the site; or
b) a personalized and/or customized product made in accordance with your specifications. You cannot receive a refund for a service if you have started using one / the service.

7.1.4 If a Product is delivered incomplete or defective and you believe you are entitled to replacement or repair in accordance with paragraph 8 below, please call Versuni at +44 20 76 60 44 40 from Monday to Friday 08:30 - 17:30. In the event that you are entitled to replacement or repair in accordance with paragraph 8 below, the transportation charges referred to in paragraph 7.1 will not be applied.

7.1.5 If you have received the Products ordered and have simply changed your mind about purchasing them, you may return the Products or Services to Versuni for a refund, subject to payment of shipping costs and provided that:

i. You notify Versuni of your decision to cancel the contract within thirty (30) calendar days from the date of delivery of the Product or the date you purchased the Services; and

ii. the Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and

iii. The Product(s) will be returned in accordance with Section 7.2 below. Please note that while the Products remain in your possession, you are obliged to ensure that the Products are kept safe and secure.

7.2 Steps to follow to request a refund:

7.2.1 Call Versuni at +44 20 76 60 44 40 from Monday to Friday 08:30 - 17:30 to make arrangements for return. You will be given a Return Material Authorization (RMA) number.

7.2.2 Before returning a Product or Parts, please verify that you:

i. received an RMA number from Versuni (issued upon request);

ii. All accessories, warranties in the box and other material supplied enclosed unless otherwise indicated;

iii. have used all packaging originally supplied;

iv. Clearly display the return address and RMA number; and

v. The package sealed properly.

You need to take the box to a UPS collection point of your choice.

Versuni will refund all payments, including shipping costs, charged for the returned product no later than 14 days after the day on which you expressed your withdrawal. Except in cases where Versuni has offered to collect the product, Versuni may suspend the refund until the product is received or until you provide proof of return of the product, whichever occurs first.
If you have chosen a more expensive delivery method than the standard, less expensive method, Versuni is not required to refund the additional cost incurred by the more expensive method.

7.2.3 Following these steps will help ensure that the Products arrive at the correct destination in a timely manner and in good condition. Please note that failure to follow this procedure may result in the returned Products being rejected upon receipt and you may lose your right to a refund.

7.2.4 Versuni reserves the right to reject Products that are not returned in accordance with the above provisions and in particular in paragraphs 7.1.2 and 7.2.

8. Warranty

8.1. Product warranty

Versuni warrants the Products as set forth in the documentation provided with the Product and/or as stated on the site. Specific warranties may apply to certain Products (such as custom Products) as specified on the site. With respect to software, no warranty shall apply other than as expressly set forth in the applicable license agreement. If the Product supplied by Versuni does not meet the applicable warranty, Versuni will, at its option and expense, unless otherwise provided in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set forth in these Terms and Conditions, to the extent permitted by law, Versuni hereby disclaims all warranties. The limited warranty set forth above does not affect or prejudice your statutory rights.

8.2 Third party products

For third-party products (including products included in product bundles or promotions), all warranty claims, if relevant, must be made in accordance with the terms and conditions of any standard manufacturer's warranty that may be included with the products purchased. With respect to an existing manufacturer's warranty, any warranty claims must first be made directly to the manufacturer or by telephone to Versuni .

8.3 Digital content

If your Digital Content is defective, you are entitled to repair or replacement. If the fault cannot be fixed, or if it is not fixed within a reasonable time and without significant inconvenience, you may be entitled to a refund of some or all of your money. If you can prove that the error damaged your device and we did not use reasonable care and skill, you may be entitled to a repair or compensation.

8.4 IF YOU ARE A CONSUMER, THE ABOVE WARRANTIES ARE IN ADDITION TO AND DO NOT AFFECT YOUR LEGAL RIGHTS.

9. Versuni Liability

9.1 These terms and conditions describe the full extent of our obligations and liabilities with respect to the provision of the Products (and the performance of telephone support and warranty services) and the performance of any Services.

9.2 Except as set forth in Section 9.3 below, there are no warranties, conditions or other terms binding on Versuni with respect to the supply of Products or the provision of Services, except as expressly set forth in the Contract.

9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied in or incorporated into the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including but not limited to any implied condition as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, Versuni is not responsible for ensuring that the Products are fit for your purposes.

9.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations arising under applicable mandatory national laws relating to title or (iv) any liability which cannot be excluded by law.

9.5 SUBJECT TO CLAUSE 9.4, VERSUNI SHALL NOT BE LIABLE FOR ANY LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE. IN NO EVENT SHALL VERSUNI'S MAXIMUM AGGREGATE LIABILITY EXCEED THE AMOUNT PAYABLE BY YOU TO VERSUNI IN RESPECT OF THE PRODUCTS AND/OR SERVICES IN QUESTION.

9.6 This does not affect your legal rights as a consumer, nor your right to return the Products under Article 7.

10. Contacting Versuni Online Shop

You may contact Versuni Online Shop:
- by phone +44 20 76 60 44 40 Monday through Friday 08:30 - 17:30,
- any other contact method indicated on Philips Home Support | Home.ID.

11. Data Protection

11.1 Your transaction details can be accessed by you if you are a registered customer by entering your web order number(s) so that you can check the status of your order(s) and verify the content of the order.

11.2 By placing your order, you agree and understand that Versuni may store, process and use the data collected through your order form to process your order. This data will be handled in accordance with Versuni's privacy policy available on our website www.versuni.com. If you wish to access information we hold about you, or make changes, or if you do not wish to receive information from Versuni, please follow the update procedure outlined in our privacy policy.

12. Circumstances beyond Versuni's reasonable control

We will use our best efforts to perform our obligations under the Agreement. However, Versuni cannot be held responsible for delays or failure to perform if such delay or failure is caused by circumstances beyond our reasonable control. In the event of delay, Versuni will perform our obligations as soon as reasonably possible.

13. Differences of opinion, applicable law and jurisdiction.

13.1 Versuni will try to solve any disagreements quickly and efficiently. If you are not happy with the way Versuni deals with any disagreement and you want to take court proceedings, you must do so under English Law and before the English Courts. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.

13.2 Should you have a complaint regarding an online purchase from our site, you also have the option to resolve your complaint via the UK International Consumer Centre: https://www.ukecc.net/

14. Miscellaneous

14.1 Software update: software in the Products are licensed and governed by the conditions of use ("Software Terms"). We provide and you use the services subject to applicable product security compliance notices as available on https://www.versuni.com/legal/compliance/. We may update or change Products software and any services or make certain improvements to the Products, and may do so remotely without notifying you. Updates or changes are subject to the Software Terms. We will provide the necessary updates for the period of time you may reasonably expect. For details, visit https://www.versuni.com/legal/compliance/.  Where due to an action or inaction of you, updates are not installed within a reasonable time after they are made available, we shall not be liable for any impairment of the services caused by this failure. Updates or changes are subject to these (or a newer version of the) terms and conditions.

14.2 Neither Versuni's default nor your failure to enforce any term of the Contract shall constitute a waiver of such term. No such failure shall in any way prejudice the right to enforce such term at a later date.

14.3 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

Latest version: November 2025